This Privacy Policy (“Policy”) describes how A & R Glass Art, LLC/ADR Indigo 919, LLC (“Sherlocks, Sherlocks Glass & Dispensary,” “we,” “our,” or “us”) collects, stores, uses, and protects your personal and financial information when you visit https://sherlocksglass.com or otherwise interact with our stores, digital platforms, or subscription services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy and to the accompanying Terms & Conditions.

1. Information We Collect

We collect only the data necessary to operate our business lawfully and securely:

1.1 Information You Provide

Identity data: name, email address, phone number, billing and shipping address.
Account credentials: username, password, and saved preferences.
Payment data: card type, expiration, and an encrypted payment token created by our PCI-DSS–compliant processor.
Subscription data: renewal frequency, product selections, and loyalty points.
Communications: emails, reviews, or survey responses.

1.2 Information Collected Automatically

Device identifiers, IP address, browser type, operating system.
Website usage analytics (page views, time on site, referring links).
Cookies and tracking pixels to personalize shopping experience and detect fraud.

2. How We Use Information

We process your information to:

Fulfill orders and manage subscriptions.
Authenticate users and prevent fraudulent transactions.
Communicate confirmations, promotions, and updates.
Improve site design, performance, and security.
Maintain legal, tax, and accounting records.

By providing contact information, you consent to receive marketing communications, which you may opt out of at any time.

3. Storage of Payment Information

Sherlocks may store encrypted payment data for recurring billing.
Full credit-card numbers are never visible to employees and remain stored only as secure tokens within PCI-DSS–certified infrastructure.

Although we employ industry-standard safeguards (SSL, tokenization, firewalls, access controls), no method of storage or transmission is entirely secure.
By purchasing or subscribing, you accept these inherent risks and agree that Sherlocks is not liable for unauthorized access, third-party processor failure, or data compromise.

No Sale or Rental: Sherlocks does not sell, rent, or trade customer data.
Service Providers: We share limited data with trusted partners (payment processors, carriers, analytics, email providers) under confidentiality agreements.
Legal Compliance: Sherlocks does not voluntarily provide customer data to law enforcement or government agencies. Information will be disclosed only upon receipt of a valid court order or subpoena reviewed and confirmed by our legal counsel.
Business Transfers: If Sherlocks is acquired or merged, customer information may transfer as a business asset subject to this same Policy.

5. Cookies and Tracking

Cookies help us remember login sessions, maintain carts, and analyze site traffic.
You may disable cookies in your browser, though certain functions may not operate correctly.

6. Marketing Communications

By entering your email or phone number, you consent to receive messages from Sherlocks regarding promotions, events, or loyalty rewards.
To stop receiving marketing emails, click “unsubscribe” or contact support@sherlocksglass.com.
Transactional notices (order confirmations, shipping alerts) cannot be disabled.

7. Data Retention

We retain personal and transactional information only as long as necessary to:

fulfill orders or subscriptions,
maintain required accounting records, or
comply with tax and regulatory obligations.

Upon verified request, we will delete personal data not legally required to remain on file.

8. Security Measures

We employ administrative, physical, and technical safeguards that include:

SSL/TLS encryption on all checkout pages,
PCI-DSS–compliant payment processing,
restricted employee access,
firewalls and intrusion monitoring.

Despite these precautions, you understand and accept that no electronic system is completely secure. Use of our Services is at your own risk.

9. Customer Risk Acknowledgment

By using this Website, you acknowledge that:

Digital transactions and stored payment data carry unavoidable security risks;
Sherlocks disclaims all liability for unauthorized access, technical failure, or data loss beyond our reasonable control; and
You agree to indemnify and hold harmless Sherlocks Glass & Dispensary from any claim or damage arising from your use of our Services or your violation of this Policy.

10. Minor’s Statement

Our Services are not directed to persons under 21. We do not knowingly collect personal data from minors. If we learn that information has been provided by someone under 21, it will be deleted promptly.

11. Cross-Border Data Transfers

All data is processed and stored in the United States. If you access the Website from outside the U.S., you consent to the transfer of information to U.S. servers and to the application of U.S. and North Carolina law.

12. Limitation of Liability

To the fullest extent permitted by law, Sherlocks, its owners, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to this Policy, your use of the Website, or any breach of security.
In no event shall total liability exceed one hundred U.S. dollars ($100).

13. Governing Law and Venue

This Policy shall be governed by and construed under the laws of the State of North Carolina.
Any dispute or claim relating to privacy or data use shall be brought exclusively in the state or federal courts of Raleigh, Wake County, North Carolina, or, at Sherlocks’ election, resolved through binding arbitration there.
You consent to such jurisdiction and venue.

14. Changes to This Policy

Sherlocks may revise this Policy at any time without prior notice. The revised version becomes effective upon posting, indicated by the “Last Updated” date.
Continued use of the Website after such posting constitutes your acceptance of the revised Policy.

15. Contact Us

Questions or concerns about this Policy or your personal data should be directed to:

Sherlocks Glass & Dispensary
📍 Raleigh & Durham, North Carolina
📧 support@sherlocksglass.com
🌐 sherlocksglass.com

LEGAL NOTICE

This Privacy Policy is intended for informational purposes only and does not constitute legal advice. Sherlocks Glass & Dispensary operates in accordance with applicable federal and state hemp laws.
By accessing our Website or purchasing products, you acknowledge all risks, agree to the North Carolina jurisdiction clause, and limit any potential recovery to $100 USD.